Australian Embassy
Indonesia

Applying for visas in Indonesia – Help and Links

 Further help / links


On this page: Can I speak to someone personally at the Australian embassy?Can I come to the Australian Embassy?How can I make a complaint, compliment, or suggestion?Help / Links

Application map:
Before you apply  ►  Applying  ►  After you apply  ►  More help / links 

Can I speak to someone personally at the Australian Embassy?

Immigration staff from the Immigration Section (Embassy) are at the AVAC (Jakarta only) to answer enquiries between 10am and 12pm every Tuesday.

You may use the telephone to communicate directly to the Immigration Section. Our telephone service operates every weekday during our business hours. 

We prefer that you contact us via email - our emails are reviewed daily and you will receive a reply within 48 hours. Please send us emails which are below 5mb in size, or consider sending larger emails as several smaller emails.

Can I come to the Australian Embassy?

The Embassy has airport-like security and clients are not generally seen at the Australian Embassy.  See the information and contact details above if you wish to contact us. 

How can I make a complaint, compliment, or suggestion?

The Immigration Section of the Australian Embassy welcomes your contact and your feedback. You may send us an email, complete an online feedback form. For more information about feedback, including DIAC’s feedback policies, see the Feedback section of the immigration website.


Links:

 General Immigration information

Contact details


Online applications

Statutory declarations

Other

Forms – General Immigration forms


Fees

 
Visas processed in other locations 


Application map:
Before you apply  ►  Applying  ►  After you apply  ►  Further help / links  


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