Immigration, Citizenship & Visa Services
The Consular section of the Australian Embassy, Jakarta, cannot assist with immigration, citizenship or visa queries. Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.
Please visit the Visa and Citizenship page for further information from the Department of Home Affairs. For the latest immigration and citizenship news, see News archive.
If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.
Travel Information for Australians
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
Need information on visiting or living in Indonesia? Read the Australian Government’s:
- Travel advice for Indonesia
- Smartraveller News and Updates on special issues and events
We encourage all Australian travellers and expatriates in Indonesia to:
DFAT’s Consular Privacy Collection Statement can be accessed at https://www.dfat.gov.au/about-us/corporate/privacy
24-hour Consular Support
Need emergency consular assistance? Please call +62 21 2550 5500. Your call will automatically be diverted to a 24/7 Consular Emergency Centre (+61 2 6261 3305) in Canberra if you call outside the Australian Embassy Jakarta’s business hours. You may also email us on [email protected]
Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local hospitals and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advice. For a full list of what we can and cannot do for you please see the Australian Government’s Consular Services Charter.
Notarial Services
Notarial services are only available where the documents are Australian in origin or intended for use in Australia.
Notarial services we can provide are:
- Certifying copies of original Australian documents or documents intended for use in Australia.
- issuing an Authentication or Apostille certificate (verifying a signature, stamp, or seal on an original Australian public document). Note there are additional requirements for legalising Australian education documents. See Documents we can legalise for further information.
- witnessing of signatures on certain Australian documents.
- the taking of Australian Statutory declarations being made for use in Australia by an Australian entity.
- the administering of affidavits, oaths, and affirmations for use in Australian court or legal proceedings.
- issuing a Certificate of no Impediment to marry in in Indonesia. Please refer to Marriage in Indonesia for further information.
You can apply for the following services by mail: certifying a copy of a document, apostille, authentication, and CNI (Certificate of No Impediment to marriage). Please email us at [email protected] for more information.
For detailed information on notarial services available please visit the Smartraveller website.
Notarial services disclaimer
Please ensure that documents relating to the notarial services you require from the Australian Embassy are presented in the correct form, and that you provide the correct instructions for the notarial service you require. If you are unsure of the legislative requirements relating to the notarial service you require, you should seek independent legal advice. Please note that neither the Australian Government nor the Australian Embassy in Jakarta guarantees the legal effectiveness of the notarised document or the accuracy of its content.
In accordance with recent South Australian legislation, diplomatic and consular staff overseas can no longer witness a South Australian Statutory Declaration. If you need to have a South Australian Statutory Declaration witnessed, you may seek assistance from an alternative Authorised Statutory Declaration Witnesses. Further information can be found at Authorised witnesses | Attorney-General's Department
Factsheets for Living in Indonesia
- Citizenship
- Marriage overseas
- List of Translators
- Centrelink
All enquiries relating to Centrelink matters (including qualification rules for payments and services) should be referred to Centrelink. Centrelink can be contacted through the following:
International Free Call: 001 803 61 035*
Website http://www.centrelink.gov.au
Fax: +61 3 6222 2799
Email: [email protected]
Mail: Centrelink Compensation Recovery, PO BOX 7803, Canberra BC ACT 2610
* Please note that a free call may not be available from every location within the country and may not be free from mobile or public phones. If using a pay phone, the caller will need to insert coins or a card as for a local call and this may not be refunded at the end of the call.
Medibank Private/ahm and Other Recent Data Breaches – Advice for Foreign Passport Holders
Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach. Read more.
Contact Information for Consular and Passport Services
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Jakarta Australian Embassy |
Makassar Australian Consulate General |
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Bali Australian Consulate General |
Surabaya Australian Consulate-General |