Australian Embassy
Address: Jalan H.R. Rasuna Said Kav C 15-16, Jakarta Selatan 12940 - Tel: 2550 5555 - Fax: 2550 5467

Services for Australians Overseas

***IMPORTANT: The Consular section of the Australian Embassy, Jakarta cannot assist with immigration, citizenship or visa queries. Please visit the Visa and Citizenship page for contact details ***


The New South Wales (NSW) State election will take place on 28 March 2015. An information bulletin has been published on Smartraveller detailing how Australians can vote in the election if overseas:  

Overseas missions are no longer voting centres for the purpose of NSW elections. All eligible voters who will be overseas on election day can now use the iVote system online to lodge their vote and posts should refer clients to the NSW Electoral Commission website:

On-line registration for Australians overseas

We encourage use of this online registration service by Australians planning to reside overseas for extended periods, and those travelling to locations where there are security risks.

DFAT’s Consular Privacy Collection Statement can be accessed at

Consular and Passport Services

Consular and passport services are available by appointment only between 8.00am - 12.00pm and 1.00pm - 4.00pm Monday to Friday. The contact number for appointments for consular services is (021) 2550 5500. Clients will only have access to Embassy by appointment.

What we can and cannot do

Assisting Australians overseas within limits

Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local doctors and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advices. For a full list of what we can and cannot do for you please have a look at the Consular Services Charter page.


Apply for a passport online

Passports Information:

Applying for Australian Citizenship

Citizenship processing in Indonesia is managed by the Immigration Section at the Australian Embassy. The following link provides local information on Australian Citizenship

Travel information for Australians

Get the latest travel advisories and other traveller hints from the Department of Foreign Affairs and Trade.

Living in Indonesia

All enquiries relating to Centrelink matters (including qualification rules for payments and services) should be referred to Centrelink. Centrelink can be contacted through the following:

International Free Call: 001 803 61 035 *

Website http://www.centrelink.g

Fax: +61 3 6222 2799


Mail: GPO Box 273, Hobart TASMANIA 7001, Australia

* Please note that a free call may not be available from every location within the country and may not be free from mobile or public phones. If using a pay phone, the caller will need to insert coins or a card as for a local call and this may not be refunded at the end of the call.

Contact Information for Consular and Passport Services

Australian citizens requiring immediate assistance in a genuine emergency situation may contact the Consular Operations Centre in Canberra on the international Free Call number: 001 803 061 2034
or by reverse charges call to: 61 2 6261 3305

Australian Embassy
Jl H.R. Rasuna Said Kav C15-16
Jakarta Selatan 12940
Telephone: (021) 2550 5500
Fax: (021) 2550 5499 
After hours: (021) 2550 5555
Email: consular.jakarta
Office hours: Monday to Friday 08.00 - 12.00 & 13.00 - 16.00 except for Public Holidays

Australian Consulate General
Jalan Tantular No. 32, Renon
Denpasar, Bali, 80234
Telephone: (0361) 241 118,
Fax: (0361) 221 195 (DFAT)
Fax: (0361) 241 120 (Immigration)
Email: au
Office hours: Monday to Friday 08.00 - 16.00

Former residents

A gateway to information about Australian benefits, payments and services 

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

Taking cats and dogs to Australia