Australian Embassy
Indonesia

Services for Australians

Immigration, Citizenship & Visa Services

The Consular section of the Australian Embassy, Jakarta cannot assist with immigration, citizenship or visa queries. The Department of Home Affairs (Home Affairs) in the Australian Embassy in Jakarta, Indonesia has the responsibility for managing immigration and citizenship services in Indonesia. Please visit the Visa and Citizenship page for contact details.

The following link provides local information on Australian Citizenship

Travel Information for Australians

Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.

Need information on visiting or living in Indonesia?  Read the Australian Government’s:

We encourage all Australian travellers and expatriates in Indonesia to:

  • SUBSCRIBE to travel advice updates – stay notified!
  • INSURE yourself and all your belongings

DFAT’s Consular Privacy Collection Statement can be accessed at http://www.dfat.gov.au/dept/consular/privacy.html

24-hour Consular Support

Need emergency consular assistance?  Please call +62 21 2550 5500. Your call will automatically be diverted to a 24/7 Consular Emergency Centre (+61 2 6261 3305) in Canberra if you call outside the Australian Embassy Jakarta’s business hours. You may also email us on consular.jakarta@dfat.gov.au  

Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local hospitals and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advices. For a full list of what we can and cannot do for you please have a look at the Consular Services Charter page.

Passport Services

Is your passport lost or stolen?

  • Report the loss or theft online
  • Contact the Australia Embassy in Jakarta (contact details above) during local business hours
  • Seek more information on the Australian Passports Office website.

Applying for a passport?

  • For passport information including applying for or renewing your passport, visit www.passports.gov.au
  • Passport services are available by appointment only.
  • Please click here to book your appointment. Clients will only have access to the Embassy by appointment.
  • Check on the status of your passport application online.

Factsheets for Living in Indonesia

  • Citizenship
  • Marriage overseas
  • List of Translators
  • Centrelink
    All enquiries relating to Centrelink matters (including qualification rules for payments and services) should be referred to Centrelink. Centrelink can be contacted through the following:
    International Free Call: 001 803 61 035*
    Website http://www.centrelink.gov.au
    Fax: +61 3 6222 2799
    Email: international.services@centrelink.gov.au
    Mail: Centrelink Compensation Recovery, PO BOX 7803, Canberra BC ACT 2610

    * Please note that a free call may not be available from every location within the country and may not be free from mobile or public phones. If using a pay phone, the caller will need to insert coins or a card as for a local call and this may not be refunded at the end of the call.

     

Contact Information for Consular and Passport Services

Jakarta

Australian Embassy
Jalan Patra Kuningan Raya Kav. 1-4
Jakarta Selatan 12950
Telephone: (021) 2550 5500
Fax: (021) 2550 5677
After hours: (021) 2550 5555
Email: consular.jakarta @dfat.gov.au
Office hours: Monday to Friday 08.00 - 16.00
except for Public Holidays

Makassar

Australian Consulate General
Wisma Kalla Lt. 7
Jalan Dr Sam Ratulangi No. 8
Makassar
Telephone: (0411) 366 4100
Fax: (0411) 3664130
Email: consular.makassar@dfat.gov.au
Website: www.makassar.consulate.gov.au
Office hours: Monday to Friday 8:30 - 16.30

Bali

Australian Consulate General
Jalan Tantular No. 32, Renon
Denpasar, Bali, 80234
Telephone: (0361) 241 118,
Fax: (0361) 221 195 (DFAT)
Fax: (0361) 241 120 (Immigration)
Email: bali.congen@dfat.gov. au
Website: www.bali.indonesia.embassy.gov.au
Office hours: Monday to Friday 08.00 - 16.00

Surabaya

Australian Consulate-General
Surabaya, Indonesia
Level 3 ESA Sampoerna Center
Jl. Dokter.Ir. H. Soekarno No. 198
Klampis Ngasem, Sukolilo, Surabaya 60117
Telephone: +62 31 9920 3200
Email: consular.surabaya@dfat.gov.au
Office hours: Monday to Friday 08.00 - 16.00