Australian Embassy
Indonesia

Services for Australians

The 2019 Australian federal election will be held on Saturday 18 May 2019. If you are an eligible Australian citizen living overseas you can still participate but you need to be enrolled.
To enroll, check or update your enrolment details visit www.aec.gov.au. The deadline for enrolling or updating your details for the federal election is 8pm, Thursday 18 April (Australian time in the electorate you’re enrolled).

Early voting will begin on Monday 6 May 2019. The Australian Embassy in Jakarta will be offering in person voting for the 2019 Australian federal election. The opening hours are 08.00 – 16.00 on Monday – Friday, and 08.00-17.00 on voting day (18 May 2019). Members of the public must provide photo ID in order to gain access to the Embassy. Appointment and ID are not required to vote.

Alternatively, you can apply for a postal vote online now at www.aec.gov.au.
If you are overseas and unable to vote, complete an overseas notification form and return it to the AEC. Being overseas is a valid reason for not voting.
Information in other languages can be found at www.aec.gov.au/translated.

Immigration, Citizenship & Visa Services

The Consular section of the Australian Embassy, Jakarta cannot assist with immigration, citizenship or visa queries. The Department of Home Affairs (Home Affairs) in the Australian Embassy in Jakarta, Indonesia has the responsibility for managing immigration and citizenship services in Indonesia. Please visit the Visa and Citizenship page for contact details.

The following link provides local information on Australian Citizenship

Online Registration for Australians Overseas

Registering with the Australian Embassy in Jakarta is very important.

  • This information will help us to contact or find you in an emergency - whether it is a natural disaster, civil disturbance or family emergency, and where assistance is considered necessary and can be arranged.
  • It may also be used to pass other information to you such as important travel advice updates and information on other urgent matters relevant to travellers and expatriates.
  • The information contained in the Register is protected by the Privacy Act 1988 and can only be divulged under the provisions of that Act.

Australians are encouraged to use our online registration service if planning to visit or reside overseas. Registration is only accepted from Australian Citizens and their family members.

It is the responsibility of those persons registered to inform the Embassy of any changes to their details such as address, phone numbers and intended date of departure from Indonesia.

Travel Information for Australians

Need information on visiting or living in Indonesia?  Read the Australian Government’s:

We encourage all Australian travellers and expatriates in Indonesia to:

  • REGISTER your travel or residency plans
  • SUBSCRIBE to travel advice updates – stay notified!
  • INSURE yourself and all your belongings

DFAT’s Consular Privacy Collection Statement can be accessed at http://www.dfat.gov.au/dept/consular/privacy.html

24-hour Consular Support

Need emergency consular assistance?  Please call +62 21 2550 5500. Your call will automatically be diverted to a 24/7 Consular Emergency Centre (+61 2 6261 3305) in Canberra if you call outside the Australian Embassy Jakarta’s business hours. You may also email us on consular.jakarta@dfat.gov.au  

Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local hospitals and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advices. For a full list of what we can and cannot do for you please have a look at the Consular Services Charter page.

Passport Services

Is your passport lost or stolen?

  • Report the loss or theft online
  • Contact the Australia Embassy in Jakarta (contact details above) during local business hours
  • Seek more information on the Australian Passports Office website.

Applying for a passport?

  • For passport information including applying for or renewing your passport, visit www.passports.gov.au
  • Passport services are available by appointment only.
  • Please click here to book your appointment. Clients will only have access to the Embassy by appointment.
  • Check on the status of your passport application online.

Factsheets for Living in Indonesia

Contact Information for Consular and Passport Services

Jakarta

Australian Embassy
Jalan Patra Kuningan Raya Kav. 1-4
Jakarta Selatan 12950
Telephone: (021) 2550 5500
Fax: (021) 2550 5677
After hours: (021) 2550 5555
Email: consular.jakarta @dfat.gov.au
Office hours: Monday to Friday 08.00 - 16.00
except for Public Holidays

Makassar

Australian Consulate General
Wisma Kalla Lt. 7
Jalan Dr Sam Ratulangi No. 8
Makassar
Telephone: (0411) 366 4100
Fax: (0411) 3664130
Email: consular.makassar@dfat.gov.au
Website: www.makassar.consulate.gov.au
Office hours: Monday to Friday 8:30 - 16.30

Bali

Australian Consulate General
Jalan Tantular No. 32, Renon
Denpasar, Bali, 80234
Telephone: (0361) 241 118,
Fax: (0361) 221 195 (DFAT)
Fax: (0361) 241 120 (Immigration)
Email: bali.congen@dfat.gov. au
Website: www.bali.indonesia.embassy.gov.au
Office hours: Monday to Friday 08.00 - 16.00

Surabaya

Australian Consulate-General
Surabaya, Indonesia
Level 3 ESA Sampoerna Center
Jl. Dokter.Ir. H. Soekarno No. 198
Klampis Ngasem, Sukolilo, Surabaya 60117
Telephone: +62 31 9920 3200
Email: consular.surabaya@dfat.gov.au
Office hours: Monday to Friday 08.00 - 16.00