Immigration, Citizenship & Visa Services
The Consular section of the Australian Embassy, Jakarta cannot assist with immigration, citizenship or visa queries. The Department of Home Affairs (Home Affairs) in the Australian Embassy in Jakarta, Indonesia has the responsibility for managing immigration and citizenship services in Indonesia. Please visit the Visa and Citizenship page for contact details.
The following link provides local information on Australian Citizenship.
Travel Information for Australians
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Need information on visiting or living in Indonesia? Read the Australian Government’s:
- Travel advice for Indonesia
- Smartraveller News and Updates on special issues and events
- Tips for travellers during COVID-19
We encourage all Australian travellers and expatriates in Indonesia to:
DFAT’s Consular Privacy Collection Statement can be accessed at http://www.dfat.gov.au/dept/consular/privacy.html
24-hour Consular Support
Need emergency consular assistance? Please call +62 21 2550 5500. Your call will automatically be diverted to a 24/7 Consular Emergency Centre (+61 2 6261 3305) in Canberra if you call outside the Australian Embassy Jakarta’s business hours. You may also email us on [email protected]
Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local hospitals and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advices. For a full list of what we can and cannot do for you please have a look at the Consular Services Charter page.
Is your passport lost or stolen?
- Report the loss or theft online
- Contact the Australia Embassy in Jakarta (contact details above) during local business hours
- Seek more information on the Australian Passports Office website.
Applying for a passport?
- For passport information including applying for or renewing your passport, visit www.passports.gov.au.
- Passport services are available by appointment only.
- Please click here to book your appointment. Clients will only have access to the Embassy by appointment.
- Check on the status of your passport application online.
- List of occupation accepted as Guarantors.
Factsheets for Living in Indonesia
- Marriage overseas
- List of Translators
All enquiries relating to Centrelink matters (including qualification rules for payments and services) should be referred to Centrelink. Centrelink can be contacted through the following:
International Free Call: 001 803 61 035*
Fax: +61 3 6222 2799
Email: [email protected]
Mail: Centrelink Compensation Recovery, PO BOX 7803, Canberra BC ACT 2610
* Please note that a free call may not be available from every location within the country and may not be free from mobile or public phones. If using a pay phone, the caller will need to insert coins or a card as for a local call and this may not be refunded at the end of the call.
Contact Information for Consular and Passport Services
Australian Consulate General
Australian Consulate General