Australian Embassy

Consular and other services for Australians

Immigration, Citizenship & Visa Services

The Consular section of the Australian Embassy, Jakarta, cannot assist with immigration, citizenship or visa queries. Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.

Please visit the Visa and Citizenship page for further information from the Department of Home Affairs. For the latest immigration and citizenship news, see News archive.

If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.

Travel Information for Australians

Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit to subscribe or connect with Smartraveller on Facebook and Twitter.

Need information on visiting or living in Indonesia?  Read the Australian Government’s:

We encourage all Australian travellers and expatriates in Indonesia to:

  • SUBSCRIBE to travel advice updates – stay notified!
  • INSURE yourself and all your belongings

DFAT’s Consular Privacy Collection Statement can be accessed at

24-hour Consular Support

Need emergency consular assistance?  Please call +62 21 2550 5500. Your call will automatically be diverted to a 24/7 Consular Emergency Centre (+61 2 6261 3305) in Canberra if you call outside the Australian Embassy Jakarta’s business hours. You may also email us on [email protected]  

Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local hospitals and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advice. For a full list of what we can and cannot do for you please see the Australian Government’s Consular Services Charter.

Factsheets for Living in Indonesia

  • Citizenship
  • Marriage overseas
  • List of Translators
  • Centrelink
    All enquiries relating to Centrelink matters (including qualification rules for payments and services) should be referred to Centrelink. Centrelink can be contacted through the following:
    International Free Call: 001 803 61 035*
    Fax: +61 3 6222 2799
    Email: [email protected]
    Mail: Centrelink Compensation Recovery, PO BOX 7803, Canberra BC ACT 2610

    * Please note that a free call may not be available from every location within the country and may not be free from mobile or public phones. If using a pay phone, the caller will need to insert coins or a card as for a local call and this may not be refunded at the end of the call.

Medibank Private/ahm and Other Recent Data Breaches – Advice for Foreign Passport Holders

Medibank Private/ahm have advised the Australian Passport Office (APO) that no Australian Travel Document information was compromised in this breach. Read more.

Contact Information for Consular and Passport Services


Australian Embassy
Jalan Patra Kuningan Raya Kav. 1-4
Jakarta Selatan 12950
Telephone: (021) 2550 5500
Fax: (021) 2550 5677
After hours: (021) 2550 5555
Email: consular.jakarta
Office hours: Monday to Friday 08.00 - 16.00
except for Public Holidays


Australian Consulate General
Wisma Kalla Lt. 7
Jalan Dr Sam Ratulangi No. 8
Telephone: (0411) 366 4100
Fax: (0411) 3664130
Email: [email protected]
Office hours: Monday to Friday 8:30 - 16.30


Australian Consulate General
Jalan Tantular No. 32, Renon
Denpasar, Bali, 80234
Telephone: (0361) 241 118,
Fax: (0361) 221 195 (DFAT)
Fax: (0361) 241 120 (Immigration)
Email: [email protected]. au
Office hours: Monday to Friday 08.00 - 16.00


Australian Consulate-General
Surabaya, Indonesia
Level 3 ESA Sampoerna Center
Jl. Dokter.Ir. H. Soekarno No. 198
Klampis Ngasem, Sukolilo, Surabaya 60117
Telephone: +62 31 9920 3200
Email: [email protected]
Office hours: Monday to Friday 08.00 - 16.00