Australian Embassy

Services for Australians

***IMPORTANT: The Consular section of the Australian Embassy, Jakarta cannot assist with immigration, citizenship or visa queries. Please visit the Visa and Citizenship page for contact details ***

On-line registration for Australians overseas

We encourage use of this online registration service by Australians planning to reside overseas for extended periods, and those travelling to locations where there are security risks.

DFAT’s Consular Privacy Collection Statement can be accessed at

Consular and Passport Services

Consular and passport services are available by appointment only between 08:00-16:00 Monday to Friday. Please click here to book your appointment. Clients will only have access to Embassy by appointment.

What we can and cannot do

Assisting Australians overseas within limits

Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local doctors and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advices. For a full list of what we can and cannot do for you please have a look at the Consular Services Charter page.


Apply for a passport online

Passports Information

Applying for Australian Citizenship

Citizenship processing in Indonesia is managed by the Immigration Section at the Australian Embassy. The following link provides local information on Australian Citizenship

Travel information for Australians

Get the latest travel advisories and other traveller hints from the Department of Foreign Affairs and Trade.

Living in Indonesia

Contact Information for Consular and Passport Services

Australian citizens requiring immediate assistance in a genuine emergency situation may contact the Consular Operations Centre in Canberra on the international Free Call number: 001 803 061 2034
or by reverse charges call to: +61 2 6261 3305


Australian Embassy
Jalan Patra Kuningan Raya Kav. 1-4
Jakarta Selatan 12950
Telephone: (021) 2550 5500
Fax: (021) 2550 5677
After hours: (021) 2550 5555
Email: consular.jakarta
Office hours: Monday to Friday 08.00 - 16.00 except for Public Holidays


Australian Consulate General
Wisma Kalla Lt. 7
Jalan Dr Sam Ratulangi No. 8
Telephone: (0411) 366 4100
Fax: (0411) 3664130
Office hours: Monday to Friday 8:30 - 16.30


Australian Consulate General
Jalan Tantular No. 32, Renon
Denpasar, Bali, 80234
Telephone: (0361) 241 118,
Fax: (0361) 221 195 (DFAT)
Fax: (0361) 241 120 (Immigration)
Email: au
Office hours: Monday to Friday 08.00 - 16.00


Australian Consulate-General
Surabaya, Indonesia
Level 3 ESA Sampoerna Center
Jl. Dokter.Ir. H. Soekarno No. 198
Klampis Ngasem, Sukolilo, Surabaya 60117
Telephone: +62 31 9920 3200
Office hours: Monday to Friday 08.00 - 16.00

Former residents

A gateway to information about Australian benefits, payments and services 

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

Taking cats and dogs to Australia