Consular and other services for Australians

Voting in the 3 May 2025 Federal Election 

The Australian Federal Election has been announced for Saturday 3 May 2025. If you’re an Australian citizen overseas on the day of the election, you can still have your say by voting at on overseas voting centre or by postal vote.

In-Person Voting

You will be able to vote in-person at the Australian Embassy Jakarta according to this schedule below:

Dates	Opening Hours
Wednesday 23 April to Friday 25 April 2025	10:00 – 16:00
Monday 28 April to Friday 2 May 2025	10:00 – 16:00

Please note that all times are local to this polling place. 

The Australian Embassy Jakarta will not be open for in-person voting on Election Day, Saturday 3 May, 2025.

What to expect at the Australian Embassy Jakarta

Appointments are not required to vote, however you will be required to bring photo identification such as a drivers license or passport to enter the Embassy.

Postal Voting

If you are overseas and are unable to vote in-person, you can visit the AEC website to apply for a postal vote.

Postal vote packs will be sent to you by international courier from Australia commencing three weeks before polling day. The latest date to request an overseas postal vote from the AEC is 6pm, Wednesday  30 April 2025. Please note this may be too late for your postal vote to reach you and you are encouraged to apply as soon as possible. If you provided an email address or phone number when applying for a postal vote, you will receive an automatic notification when it is dispatched.

If you did not provide an email address or phone number and your postal vote does not arrive within 10 days from the date you submitted your application, call the AEC on +61 2 6160 2600.

You can mail your completed postal vote to the Australian Embassy or drop it off in person no later than 4pm Friday, 2 May 2025.

You can also return your postal vote directly to the AEC in Australia. The cost to return your postal vote by courier or mail to the Australian Embassy or to the AEC in Australia is your responsibility.

For your postal vote to be counted it must be completed before 6pm AWST time 3 May 2025, and received by the AEC in Australia by 6pm Friday 16 May 2025 AEST.

Further information

You must be enrolled to vote. You can enrol, update your details or check your details on the AEC website.

If you can't vote because you are overseas, you need to advise the AEC by completing an Overseas Notification Form.

Find additional information on the election and voting at these websites:

aec.gov.au

Smartraveller.gov.au.

Immigration, Citizenship & Visa Services

The Consular section of the Australian Embassy, Jakarta, cannot assist with immigration, citizenship or visa queries. Visa and citizenship applications are managed by the Department of Home Affairs. Embassy staff are unable to assist with general visa or citizenship enquiries.

Please visit the Visa and Citizenship page for further information from the Department of Home Affairs. For the latest immigration and citizenship news, see News archive.

If you require additional information, you may telephone the Global Service Centre on +61 2 6196 0196, Monday to Friday, from 9:00am to 5:00pm your local time.

Travel Information for Australians

Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.

Need information on visiting or living in Indonesia?  Read the Australian Government’s:

• Travel advice for Indonesia
• Smartraveller News and Updates on special issues and events

We encourage all Australian travellers and expatriates in Indonesia to:

• SUBSCRIBE to travel advice updates – stay notified!
• INSURE yourself and all your belongings

DFAT’s Consular Privacy Collection Statement can be accessed at https://www.dfat.gov.au/about-us/corporate/privacy

24-hour Consular Support

Need emergency consular assistance?  Please call +62 21 2550 5500. Your call will automatically be diverted to a 24/7 Consular Emergency Centre (+61 2 6261 3305) in Canberra if you call outside the Australian Embassy Jakarta’s business hours. You may also email us on [email protected]  

Consular Officers provide a wide range of services for Australian citizens in Indonesia. These include issuing passports; assisting citizens in trouble; providing lists of local hospitals and lawyers; witnessing signatures and other notarial services; voting facilities for Federal and some State elections; and providing the latest consular travel advice. For a full list of what we can and cannot do for you please see the Australian Government’s Consular Services Charter.

Notarial Services

Notarial services are only available where the documents are Australian in origin or intended for use in Australia.

Notarial services we can provide are:

• Certifying copies of original Australian documents or documents intended for use in Australia.
• issuing an Authentication or Apostille certificate (verifying a signature, stamp, or seal on an original Australian public document). Note there are additional requirements for legalising Australian education documents. See Documents we can legalise for further information.
• witnessing of signatures on certain Australian documents.
• the taking of Australian Statutory declarations being made for use in Australia by an Australian entity.
• the administering of affidavits, oaths, and affirmations for use in Australian court or legal proceedings.
• issuing a Certificate of no Impediment to marry in in Indonesia. Please refer to Marriage in Indonesia for further information.

You can apply for the following services by mail: certifying a copy of a document, apostille, authentication, and CNI (Certificate of No Impediment to marriage). Please email us at [email protected] for more information.

For detailed information on notarial services available please visit the Smartraveller website.

Notarial services disclaimer

Please ensure that documents relating to the notarial services you require from the Australian Embassy are presented in the correct form, and that you provide the correct instructions for the notarial service you require. If you are unsure of the legislative requirements relating to the notarial service you require, you should seek independent legal advice. Please note that neither the Australian Government nor the Australian Embassy in Jakarta guarantees the legal effectiveness of the notarised document or the accuracy of its content.

In accordance with recent South Australian legislation, diplomatic and consular staff overseas can no longer witness a South Australian Statutory Declaration. If you need to have a South Australian Statutory Declaration witnessed, you may seek assistance from an alternative Authorised Statutory Declaration Witnesses. Further information can be found at Authorised witnesses | Attorney-General's Department

Factsheets for Living in Indonesia

• Citizenship
• Marriage overseas
  • Marriage in Indonesia
• List of Translators
• Centrelink
  All enquiries relating to Centrelink matters (including qualification rules for payments and services) should be referred to Centrelink. Centrelink can be contacted through the following:
  International Free Call: 001 803 61 035*
  Website http://www.centrelink.gov.au
  Fax: +61 3 6222 2799
  Email: [email protected]
  Mail: Centrelink Compensation Recovery, PO BOX 7803, Canberra BC ACT 2610
  
  * Please note that a free call may not be available from every location within the country and may not be free from mobile or public phones. If using a pay phone, the caller will need to insert coins or a card as for a local call and this may not be refunded at the end of the call.