Australian Embassy

Visas and citizenship

Important Notices

Current Australian Travel Restrictions

The Australian Government has announced that only Australian citizens, Permanent visa holders (with a valid travel facility), and limited other exempt travellers can travel to Australia at this time.

All travellers arriving in Australia will be required to undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival.​

Travel restrictions are subject to change.  Some exemptions are in place.  For all the latest information about Australia’s COVID-19 travel restrictions, including how to apply for an exemption, please visit COVID-19 and the border (

Afghanistan update

The Australian Government is working to ensure that visa options continue to be available to Afghan nationals, both within Afghanistan and those displaced from their home country, through Australia’s long-standing Humanitarian and Migration Programs.

If you are in Afghanistan, or you are an Afghan national, and need to enquire about a visa or citizenship application contact +61 2 6196 0196.

For the latest up to date advice on the situation in Afghanistan, please refer to the Department of Foreign Affairs’ Smart Traveller website and the Department of Home Affair’s webpage.

Disruption of services

Please note, that some of our offices are closed or at partial capacity at this time and some Departmental resources have been redirected to COVID-19 response-related operations. Some services relating to the visa application process may be impacted by COVID-19 and a range of services we rely on are increasingly unavailable.

This includes Australian Visa Application centres in Jakarta and Bali which remain impacted until further notice. Delays may also be experienced in relation to our panel physicians. 

While these services are unavailable or delayed, many applicants cannot meet visa application requirements. Applicants will be given additional time to complete checks and provide the requested information.

Generally, temporary visa applicants who are not eligible for travel exemption for travel to Australia should expect delays in processing. If you have lodged a visa or citizenship application, you can expect to hear from us at an appropriate time.

You can check the status of your application, including a list of any outstanding documents on ImmiAccount at Applying online in ImmiAccount (

Immigration assistance

Only certain people can help you with your visa application.  This help is called immigration assistance. If you appoint someone to give you immigration assistance, they must be:

You don't have to use a migration agent to apply for a visa. If you do, you should check OMARA Register to find a registered migration agent. See Register of Migration Agents.

A registered migration agent cannot:

  • fast-track the processing period
  • guarantee you a visa

For further information regarding Immigration assistance please refer to Using a migration agent (

Pre-lodgement & urgent travel enquiries – Global Service Centre

If you wish to contact the global service centre regarding your pre-lodgement or urgent travel enquiry, please call +61 2 6196 0196, Monday to Friday 09:00am to 5:00pm (Indonesia local time). Callers can access Translating and Interpreting Service support. 

Visitor visas that could not be used due to COVID-19

Under Australian migration law, it is not possible to extend a visitor visa or electronic travel authority. You must apply for a new visa, if your current visa has expired and you wish to travel to Australia. 

A Visa Application Charge waiver will be available for Visitor (Tourist) visa holders whose visas expired while outside Australia following implementation of COVID-19 travel restrictions on 20 March 2020. Please refer to Refunds and waivers of Visa Application Charges | COVID-19 and the border (

Lodged visa applications with pending outcome due to COVID-19

If you lodged a Visitor Visa application but have yet to receive a decision due to COVID-19 travel restrictions, the Department will keep your application until borders are open and normal Visitor Visa processing had resumed.

You may withdraw your application at any time before a decision is made by writing to the Department of your intention to withdraw the application. Note however that Visa Application Charges are generally not refundable, even if the application is withdrawn. Only very limited circumstances allow for a refund of the Visa Application Charge.

Unable to meet the Initial Entry Date

If you have a permanent or provisional family visa and you cannot travel to Australia before the specified initial entry date (first entry date) condition advised in your visa grant letter, please use the online Travel Facilitation Letter Request Form found here.

If you are a Skilled Visa holder, please email [email protected]

Providing documents to us by email

Please note that you may experience delays in the processing of your application when/if emailing documents to Home Affairs, Australian Embassy Jakarta. Supporting documents should be uploaded to your ImmiAccount and doing so will result in a faster outcome on your application.

Impacted Services

  • The Australian Visa Application Centres (VFS Global) in Jakarta and Bali are currently impacted by the COVID-19 pandemic. For the latest information on the Australian Visa Application Centres, please refer to Australian Visa Information In Indonesia - Home Page (
  • Please note that, from 1 October 2020, all applications for Citizenship by Descent (CBD) must be lodged online and will be processed in Australia. Home Affairs, Australian Embassy Jakarta will continue to process CBD applications lodged with our office prior to this date.
  • For any Child visa related matters please contact [email protected]. Child visa applications must be couriered directly to the Child and Other Family Processing Centre in Perth - please refer to Subclass 101 Child visa (
  • This does not apply to subclass 445 - Dependent Child Visa - these can still be sent to the Embassy until advised otherwise.


Welcome to the website of the Department of Home Affairs (HA) at the Australian Embassy, Jakarta. Home Affairs’s main page can be accessed at:

Applying for a Visa in Indonesia

Applying for Citizenship in Indonesia

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Global average processing times

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