Australian Embassy

Visas and citizenship

Important Notices

Updates to Australia’s Immigration and Border Arrangements During the COVID-19 pandemic

As of 21 February 2022, all visa holders who are fully vaccinated for international travel purposes can travel to Australia without a travel exemption.  Unvaccinated visa holders will still need to be in an exempt category or hold an individual travel exemption to enter Australia.

For the latest information about Australia’s COVID-19 immigration and border arrangements, please visit COVID-19 and the border.

Ukraine Visa Support

The Department of Home Affairs is supporting Australia’s response to the escalating crisis in Ukraine.  Please visit the Ukraine visa support page for more information.

Afghanistan update

The Australian Government is working to ensure that visa options continue to be available to Afghan nationals, both within Afghanistan and those displaced from their home country, through Australia’s long-standing Humanitarian and Migration Programs.

If you are in Afghanistan, or you are an Afghan national, and need to enquire about a visa or citizenship application contact +61 2 6196 0196.

For the latest up to date advice on the situation in Afghanistan, please refer to the Department of Foreign Affairs’ Smart Traveller website and the Department of Home Affair’s webpage.

Disruption of services

Please note, that some of our offices are closed or at partial capacity at this time and some Departmental resources have been redirected to COVID-19 response-related operations. Some services relating to the visa application process may be impacted by COVID-19 and a range of services we rely on are increasingly unavailable.

This includes Australian Visa Application centres in Jakarta and Bali which remain impacted until further notice. Delays may also be experienced in relation to our panel physicians. 

While these services are unavailable or delayed, many applicants cannot meet visa application requirements. Applicants will be given additional time to complete checks and provide the requested information.

You can check the status of your application, including a list of any outstanding documents on ImmiAccount at Applying online in ImmiAccount.

Immigration assistance

Only certain people can help you with your visa application.  This help is called immigration assistance. If you appoint someone to give you immigration assistance, they must be:

You don't have to use a migration agent to apply for a visa. If you do, you should check OMARA Register to find a registered migration agent. See Register of Migration Agents.

A registered migration agent cannot:

  • fast-track the processing period
  • guarantee you a visa

For further information regarding Immigration assistance please refer to Using a migration agent.

Pre-lodgement & urgent travel enquiries – Global Service Centre

If you wish to contact the global service centre regarding your pre-lodgement or urgent travel enquiry, please call +61 2 6196 0196, Monday to Friday 09:00am to 5:00pm (Indonesia local time). Callers can access Translating and Interpreting Service support. 

Visitor visas that could not be used due to COVID-19

Under Australian migration law, it is not possible to extend a visitor visa or electronic travel authority. You must apply for a new visa if your current visa has expired and you wish to travel to Australia. 

You may be eligible for a Visa Application Charge (VAC) waiver (no fee) when you apply for a new Visitor (subclass 600) visa if:

  • you are outside Australia and
  • you hold, or have previously held, a Visitor (subclass 600) visa that:
    • we granted outside Australia before 21 March 2020
    • expired, or will expire, between 20 March 2020 and 30 June 2022
    • was a multiple entry visa, or a single entry visa that was not used for travel to Australia

You must make your new application online by 31 December 2022 through ImmiAccount.

If you receive a VAC waiver on the basis of being affected by COVID-19 travel restrictions and your Visitor visa is granted or refused, you are not eligible to apply for another Visitor visa with a VAC waiver.

Tell us in your online application form that you held a previous Visitor visa impacted by COVID-19 related travel restrictions. If we confirm your eligibility, you will not need to pay the VAC when you submit your application.

Please refer to Refunds and waivers of Visa Application Charges for more information, including refunds/VAC waivers for other visa subclasses.

Unable to meet the Initial Entry Date

If you have a permanent or provisional family visa and you cannot travel to Australia before the specified initial entry date (first entry date) condition advised in your visa grant letter, please use the online Travel Facilitation Letter Request Form found here.

If you are a Skilled Visa holder, please email [email protected]

Providing documents to us by email

Please note that you may experience delays in the processing of your application when/if emailing documents to Home Affairs, Australian Embassy Jakarta. Supporting documents should be uploaded to your ImmiAccount and doing so will result in a faster outcome on your application.


Impacted Services


Welcome to the website of the Department of Home Affairs (HA) at the Australian Embassy, Jakarta. Home Affairs’s main page can be accessed at:

Applying for a Visa in Indonesia

Applying for Citizenship in Indonesia

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Fees and Charges

Global average processing times

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